Frequently Asked Questions

  • What if we are out of the delivery area?

    There are additional delivery charges for both rentals and florals for towns outside the delivery area, yes even if just one town, sorry! If you are still interested, please email us (athome@kimballevents.com) and we’ll let you know the additional charges.

  • I need a different quantity than what you have listed, can I change it?

    At this time we can only accommodate the quantities provided for each design either 6, 8, 10 or 12.

  • I like one table design but the flowers from a different one, can I mix and match?

    We can’t mix and match designs but flowers are an optional purchase and of course you can choose not opt for those.

  • Can I cancel my order?

    Due to limited inventory and finite timing of the holiday, cancellations will only be accepted up to 14 days before delivery date. Otherwise all orders are final.

  • Can I add to my order?

    You need to submit your additional order through the website, please note in the “notes” section this is your second order so we can arrange delivery together. Quantity increments listed 6, 8, 10 & 12 still apply to additional orders. Please remember quantities are limited but we will do our best to accommodate additional orders.

  • Do I have to be home to receive delivery of rental items?

    If you cannot be home to receive the delivery of your rental items, please leave delivery instructions at time of order. Rentals cannot be left out in the rain, so if you aren’t able to be home, please let us know of a covered area to leave the items.

  • Do I have to be home for the pick-up of rental items?

    If you cannot be home for the pick-up of your items, we ask that rentals be left in same area as your drop off, and that they are easily accessible and can seen by our drivers. If leaving items outside, we ask that you leave them in a covered area (porch), as rentals cannot be left in inclement weather.

  • What if an item is broken or missing upon arrival?

    Call our rental partner, PEAK EVENT SERVICES at 1-833-888-PEAK (7325) as soon as possible and they will assist you.

  • What if we break an item?

    You are responsible for damaged items. The Damage Waiver included in your price covers rental items that have minor damage due to accidental breakage. You are responsible for any damaged equipment due to neglect which is not covered by the damage waiver and will be charged accordingly. Please let us know if breakage does occur while you still have the item so we may determine how to handle.

  • What if we lose an item?

    You are responsible for all missing items. If an item is missing, not returned within 48 hours of pick-up and no arrangements have been made for the return, you will automatically be charged 200% of item cost.

  • What if we like the rentals so much we want to buy them?

    Depending on the item there may be an opportunity to purchase. The purchase will be a separate transaction from this rental, all rentals must be returned with current order. Please email athome@kimballevents.com with your inquiry.

  • Do I just put dirty dishes back in their containers?

    Please give a quick rinse to china and flatware and make sure there are no liquids in the glassware before returning to their packaging, but it is not necessary to fully clean items.

  • Do I wash the linens?

    No, just put the runner(s) and napkins into the linen bag provided and we’ll take it from there!

  • What if there is an issue with Floral or Décor items we purchased?

    Please email us immediately upon receipt of items with any issues athome@kimballevents.com

Still Have Questions? Email Us!

athome@kimballevents.com